TERMS OF SERVICE

Last Updated: October 13, 2026

Welcome to puntacananight.com (referred to as “the Site,” “we,” “us,” or “our”). By accessing our website, purchasing services, or booking VIP nightlife experiences through us, you agree to be bound by the following Terms of Service. Please read them carefully before completing any reservation.

1. Scope of Services

puntacananight.com operates as an exclusive nightlife booking platform and concierge service. We specialize in arranging VIP access, reserved table packages, private cave parties, luxury yacht charters, romantic beachfront dinners, and chauffeur-driven private transportation (Chevrolet Suburban) in Punta Cana, Dominican Republic.

2. Booking & Payment Terms

  • Payment Processing: All prices listed on puntacananight.com are in United States Dollars (USD). Full payment or a required deposit must be completed online via our secure payment gateway to confirm your booking.
  • Booking Confirmation: Upon successful payment, you will receive an official booking confirmation voucher via email containing your itinerary details, pick-up times, and venue instructions.
  • Cardholder Verification: For security and fraud prevention, the primary cardholder who completed the online purchase must be present at the time of service/entry and must present a valid government-issued photo ID along with the physical credit/debit card used for the transaction.

3. VIP Entry & Partner Venue Policies

  • Age Requirement: All nightclub and nightlife events (including Imagine Cave, Maroca, Coco Bongo, and Drink Point) are strictly restricted to guests 18 years of age or older, unless explicitly stated otherwise.
  • Identification: Valid physical identification (Passport or Driver’s License) is mandatory for every guest in the party. Copies or digital photos of IDs may not be accepted by partner venues.
  • Dress Code: Guests must adhere to the venue’s dress code (Smart Casual / Nightlife Chic). Entry may be denied by venue management without refund if dress codes are violated (e.g., flip-flops, swimwear, or athletic shorts are strictly prohibited at night clubs).
  • Right of Admission: Partner venues retain the right to refuse entry or expel any guest demonstrating unruly behavior, extreme intoxication, or failure to comply with local laws and venue policies.

4. Transportation & Chauffeur Services

  • Private Chauffeur Service: Bookings that include private Chevrolet Suburban transfers cover door-to-door transportation from designated resorts, villas, or private residences in Bávaro, Punta Cana, Cap Cana, and Uvero Alto.
  • Vehicle Capacity: Vehicle capacity limits (maximum 6 passengers per Suburban) must be strictly respected for safety compliance.
  • Punctuality: Guests must be ready at the designated pick-up location at the scheduled time. Delays caused by guests exceeding 15 minutes may result in adjusted itineraries or cancellation without refund.

5. Refund & Cancellation Policy

A. Customer Cancellations

We understand that plans can change, and we aim to accommodate cancellations as fairly as possible. Our cancellation policy is structured as follows:

  • Full Refund: If you cancel your reservation 72 hours or more before the scheduled excursion, you will receive a full refund of your payment.
  • Partial Refund (50%): If you cancel your reservation between 24 and 72 hours before the scheduled excursion, you will receive a 50% refund of your payment.
  • No Refund: Cancellations made within 24 hours of the excursion or failure to show up (no-shows) are not eligible for a refund.

B. Company Cancellations

In rare cases, we may need to cancel or modify a tour due to circumstances beyond our control, such as unsafe weather conditions, low participation, or unforeseen events. In such cases:

  • You will be offered either a full refund or the option to reschedule your excursion to a different date or time.
  • Please note that we are not liable for refunds or compensation due to poor weather unless it directly prevents the performance of the excursion.

C. Refund Processing

Once a refund has been approved, it may take 7–10 business days for the funds to reflect in your account, depending on your bank or financial institution. Please note that any fees associated with the refund process (e.g., bank transfer fees) are the responsibility of the customer.

D. Special Considerations

  • Shared Tours: If you booked a shared tour and another participant cancels, this does not affect your reservation or eligibility for a refund.
  • Private Tours: For private tours, the above cancellation policy applies regardless of group size.

E. Flexible Options

To provide additional flexibility, we may offer alternatives to refunds in certain situations, such as:

  • Travel Credits: Instead of a refund, you can opt for a travel credit valid for future bookings.
  • Rescheduling: If available, you may reschedule your excursion without penalty, subject to availability.

6. Liability Disclaimer

puntacananight.com acts as an intermediary concierge between guests and third-party service providers (nightclubs, yacht operators, excursion managers). While we maintain strict quality standards, we are not liable for personal injuries, lost or stolen property, venue delays, or third-party service alterations beyond our direct control.

7. Contact Information

For questions regarding these Terms of Service or your booking, please contact us at: